Your security and accessibility, our priority

Introduction

At BioLink Systems, we understand that your trust is our most valuable asset. That's why we're deeply committed to protecting your privacy, ensuring the accessibility of our services, and maintaining transparency in all our interactions.

Our legal policies are crafted with your security and rights at the forefront. We believe that you have a fundamental right to understand how your information is used and how we work tirelessly to make our services accessible to everyone. This page outlines our Terms of Service, Privacy Policy, and Accessibility Statement, providing you with clear information on how we operate, protect your data, and accommodate all our users' needs. We encourage you to read these documents carefully and reach out if you have any questions or need further clarification.

‍

‍

Privacy policy

‍At BioLink Systems, we respect your privacy and are committed to protecting your personal information. This policy outlines the types of information we collect, how it is used, and the steps we take to ensure its protection.

Information We Collect:

• Personal Identification Information: Name, email address, physical address, telephone number, and other contact details.
• Health Information: Data collected from the use of our devices, such as respiratory rate, skin temperature, and other health metrics.
• Technical Information: IP address, browser type, and usage details when you interact with our website.

How We Use Your Information:

• To provide and improve our services.
• To communicate with you about your account and our services.
• For internal research and development purposes.
• To comply with legal obligations and enforce our terms and conditions.

Sharing Your Information:
‍We do not sell or rent personal information to third parties. We may share information with:

• Service providers who perform services on our behalf.
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process.

Your Rights and Choices:
‍You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for the use of your information where such consent is required.

Data Security:
‍We implement appropriate technical and organizational measures to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

HIPAA Compliance:
‍We comply with HIPAA and protect the privacy and security of health information in accordance with all applicable laws and regulations.

Changes to This Policy:
‍We may update this policy from time to time. The latest version will always be posted on our website.

Contact Us:
‍If you have questions or concerns about this policy or our practices, please contact us.

‍

‍

Terms of Service

These terms of service outline the rules and regulations for the use of BioLink Systems' Website and Services.

1. Acceptance of Terms
‍By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website or services.

2. Changes to Terms
‍We reserve the right to modify these terms at any time. We will provide notice of any significant changes and your continued use of our services after such changes will constitute your consent to the updated terms.

3. Use of Services
‍You agree to use our services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

4. Registration and Account Security
‍Users might be required to register to access certain services. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

5. Privacy Policy
‍Our Privacy Policy, which sets out how we will use your information, can be found at www.biolinksystems.com/terms. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

6. Intellectual Property
‍The content, layout, design, data, databases, and graphics on this website are protected by intellectual property laws and are owned by BioLink Systems unless otherwise stated.

7. User Conduct
‍You agree not to engage in any activity that disrupts or interferes with our services, including the servers and networks to which our services are connected.

8. Disclaimers
‍Our services are provided "as is" and "as available" without any warranty or representation. We do not guarantee that the service will be free from defects.

9. Limitation of Liability
‍BioLink Systems will not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the website or services.

10. Governing Law
‍These terms are governed by and construed in accordance with the laws of Ohio, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Ohio for the resolution of any disputes.

Contact Information
‍For any questions or concerns regarding these terms, please contact us.

‍

‍

Accessibility statement

BioLink Systems is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to guarantee we provide equal access to all of our users.

Measures to Support Accessibility

BioLink Systems takes the following measures to ensure accessibility:

• Including accessibility as part of our mission statement.
• Integrating accessibility into our procurement practices.
• Employing formal accessibility quality assurance methods.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. BioLink Systems is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of BioLink Systems. Please let us know if you encounter accessibility barriers on BioLink Systems by contacting us.

Technical Specifications

Accessibility of BioLink Systems relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of BioLink Systems, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

• Known limitation 1: Uploaded images may not have text alternatives because We cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please use the contact details provided if you encounter an issue.

Assessment Approach

BioLink Systems assessed the accessibility of BioLink Systems by the following approaches:

• Self-evaluation

Formal Approval of This Accessibility Statement

This Accessibility Statement is approved by:

• BioLink Systems Legal Department

Formal Complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority should you be dissatisfied with our response to you.

‍

‍

Cookie policy

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How We Use Cookies

BioLink Systems uses cookies to enhance your experience on our website. Our cookies help us:

• Determine if you are signed in to our site.
• Remember your user preferences.
• Understand how you use our site, which helps us improve our services.

Types of Cookies We Use

• Essential cookies: These are necessary for the website to function and cannot be switched off in our systems.
• Performance cookies: These allow us to count visits and traffic sources, so we can measure and improve the performance of our site.
• Functionality cookies: These are used to recognize you when you return to our website and enable us to personalize our content for you.
• Targeting cookies: These cookies may be set through our site by our advertising partners to make advertising messages more relevant to you.

Managing Cookies

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.

More Information

For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

Contact Us

If you have any questions about our use of cookies or other technologies, please contact us.

‍

‍

Data security

At BioLink Systems, the security of your personal and health information is paramount. We are dedicated to protecting your data from unauthorized access, disclosure, alteration, and destruction. Our comprehensive data security measures are designed to ensure the confidentiality, integrity, and availability of your information.

Security Measures in Place

To safeguard your data, we implement a variety of security measures, including:

• Encryption: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
• Secure Networks: Our services are hosted on secure servers that are maintained in controlled environments.
• Regular Audits: We conduct regular security assessments and audits to identify and mitigate potential vulnerabilities.
• Access Controls: Strict access controls are in place to ensure that only authorized personnel have access to your personal information.
• Employee Training: Our employees receive regular training on best practices in data security and privacy.

Breach Notification

In the unlikely event of a data breach, we are prepared to take immediate action. We will notify affected individuals and relevant authorities as required by law and take all necessary steps to mitigate any harm.

Continuous Improvement

Our commitment to data security is ongoing. We continuously monitor our systems and update our security practices to address new challenges and adhere to the latest standards.

Your Role in Data Security

You also play a vital role in protecting your data. We encourage you to use strong passwords, keep your login information confidential, and log out of your account when accessing our services from a shared or public computer.

Contact Us

If you have any concerns about the security of your data or if you suspect any misuse of your personal information, please contact us immediately.

‍

‍

User agreement

When you use the services provided by BioLink Systems, you enter into a binding contract with us, which is outlined in this User Agreement. By accessing our website, utilizing our devices, or benefiting from our services, you agree to comply with this agreement, which is designed to ensure a safe, reliable, and respectful environment for all users.

Your Commitment to Compliance

As a user of BioLink Systems, you agree to:

• Use our services only for their intended purposes and in accordance with all applicable laws and regulations.
• Protect the confidentiality of any account information, and to notify us immediately of any unauthorized use of your account.
• Respect the intellectual property rights of BioLink Systems and third parties.
• Refrain from any activity that could interfere with or disrupt our services, or impose an unreasonable load on our infrastructure.

Content Ownership and Use

All content provided on our website and through our services, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of BioLink Systems or its suppliers and protected by copyright and trademark laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

Prohibited Uses

In using BioLink Systems, you agree not to:

• Use the services in any way that violates any applicable federal, state, local, or international law or regulation.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the services, or which, as determined by us, may harm BioLink Systems or users of the services or expose them to liability.
• Use the services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the services.

Termination

BioLink Systems reserves the right to terminate or suspend your access to all or part of the services for any or no reason, including without limitation, any violation of this User Agreement.

Governing Law

This User Agreement shall be governed and construed in accordance with the laws of the jurisdiction in which BioLink Systems operates, without regard to its conflict of law provisions.

Contact Information

For any questions or concerns regarding this User Agreement, please contact us.

‍

‍

HIPAA compliance statement

BioLink Systems is fully committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards to ensure the privacy and security of Protected Health Information (PHI).

Our HIPAA Compliance Practices

• Privacy of PHI: We have implemented policies and procedures to ensure the confidentiality of PHI and to protect against any threats or hazards to the security or integrity of such information.
• Security Measures: We maintain physical, administrative, and technical safeguards in compliance with federal standards to protect against unauthorized access, alteration, or destruction of PHI.
• Employee Training: All employees are trained on HIPAA regulations and the importance of safeguarding PHI. This training is conducted regularly to ensure ongoing compliance.
• Business Associate Agreements: We enter into Business Associate Agreements with all partners and third-party service providers to ensure they are also in compliance with HIPAA standards.
• Incident Response: We have an established incident response plan for promptly responding to and mitigating the effects of a breach of PHI.

Your Rights Under HIPAA

As a patient, you have specific rights under HIPAA regarding access to your health information, including the rights to:

• Inspect and obtain a copy of your health records.
• Request corrections to your health information.
• Receive an account of disclosures of your health information.
• Request confidential communications of your health information.
• File a complaint if you believe your privacy rights have been violated.

Reporting a Concern or Violation

If you have any concerns about the privacy or security of your PHI at BioLink Systems, or if you believe your rights under HIPAA have been violated, please contact our Privacy Officer immediately.

We take all concerns and reports of potential violations seriously and will take the necessary actions to investigate and resolve any issues.

‍

‍

Quality assurance

BioLink Systems is dedicated to enhancing the quality of care and safety for the elderly and vulnerable populations. As part of our commitment, we align our practices with the standards set forth by the Ohio Administrative Code, specifically Rule 3701-17-06 and 3701-17-19, which govern the operation and quality control of nursing facilities.

Our Role as a Quality Control Entity

Our mission extends beyond providing cutting-edge health monitoring devices. We serve as a quality control entity, ensuring that:

• Compliance with Regulations: We adhere to the stringent requirements of the Ohio Administrative Code, ensuring our products and services meet all regulatory standards.
• Continuous Monitoring: Our devices are designed to facilitate continuous monitoring and reporting, aiding facilities in maintaining compliance with care and safety protocols.
• Data-Driven Quality Improvement: By analyzing the data collected through our devices, we assist facilities in identifying areas for improvement and implementing evidence-based quality enhancement strategies.
• Supporting Facility Operations: Our technology supports the operational goals of nursing facilities, aligning with Rule 3701-17-06's emphasis on resident care and services and Rule 3701-17-19's focus on nursing home administration and quality assurance.

Commitment to Excellence

BioLink Systems is committed to excellence in all aspects of our operations. We work closely with nursing facilities to ensure they have the tools and data necessary to provide the highest quality of care, consistent with the expectations of the Ohio Administrative Code.

‍

‍

Legal disclaimers

General Disclaimer

The information provided by BioLink Systems on our website and through our services is for general informational purposes only. All information on the site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.

Disclaimer of Warranties

You understand and agree that your use of our website and any services or content provided is at your own risk. Services and content are provided to you "AS IS" and "AS AVAILABLE" and BioLink Systems expressly disclaims all warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Medical Disclaimer

The content provided by BioLink Systems is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition or health concerns.

Technology Disclaimer

BioLink Systems does not guarantee that any information on our website or provided by our services is free of infection by viruses or anything else that has contaminating or destructive properties.

Legal Compliance Disclaimer

While BioLink Systems strives to ensure compliance with all applicable laws and regulations, we cannot guarantee that all aspects of our website and services are compliant with all legal directives in your jurisdiction. If you have concerns regarding compliance, please contact a legal advisor.

Third-Party Links Disclaimer

Our website may contain links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us.

Affiliate Disclaimer

This website may contain links to affiliate websites, and we receive an affiliate commission for any purchases made by you on the affiliate website using such links.

Testimonials Disclaimer

The testimonials on the BioLink Systems website are the actual statements made by users of our products and/or services. These testimonials are not indicative of future performance or success.

Contact Us

If you require any more information or have any questions about our site's disclaimer, please feel free to contact us.

‍